Unified Communications/VoIP Technology: Cisco
CEO: John Chambers
Cisco bested its rival ShoreTel with an overall score of 80.6 vs. its competitor's 78.9. Cisco's lowest score was in partner portal (63.1), while its highest was in product quality and reliability (97.7). However, ShoreTel beat the champ in product quality with a 98.4, and won another six of the 18 criteria, including revenue and profit potential.