Workgroup Color Printers: Xerox
CEO: Ursula Burns
For the third consecutive year, Xerox took the ARC Award for Workgroup Color Printers, outpacing Hewlett-Packard, Oki Data, Lexmark and Samsung, in that order. Xerox won the support and partnership subcategories, but ceded product innovation to HP. Although Xerox's highest score in the category was in product quality (90.9), it could not beat HP (96.0). The scores reflected an effort by HP to improve quality; in 2011, HP beat Xerox in just one criterion, that of product compatibility and ease of integration.