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2012 Annual Report Card: 23 Category Winners

By Jennifer Bosavage CRN
4:00 PM ET Fri. Oct. 19, 2012
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Unified Communications/VoIP Technology: Cisco

CEO: John Chambers

Cisco bested its rival ShoreTel with an overall score of 80.6 vs. its competitor's 78.9. Cisco's lowest score was in partner portal (63.1), while its highest was in product quality and reliability (97.7). However, ShoreTel beat the champ in product quality with a 98.4, and won another six of the 18 criteria, including revenue and profit potential.

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