No. 4 Biggest Gain: Trend Micro, Network Security Software
CEO: Eva Chen
Gain: 9.0 (Overall Score: 75.5)
The security vendor had tremendous improvement in ease of doing business, scoring 15.9 points higher in 2012 compared with 2011. VARs also gave the vendor considerably better marks in presales support (a 15-point gain), quality and reliability (12.8) and managing channel conflict (11.1). It improved in every criteria and came in third in a four-vendor race, beating IBM.