No. 2 Biggest Gain: Microsoft, Data & Information Management
CEO: Steve Ballmer
Gain: 9.5 (Overall Score: 73.3)
From worst to first: Microsoft claimed the top spot in the Data and Information Management category this year, winning the title from IBM, which fell to the second slot. The Redmond powerhouse saw increases in its scores in every one of the 18 criteria. Its largest improvements were in post-sales support (up 16.2), and ease of doing business (up 15.2).