Shhhh! It's Private
It should not be difficult to guess what this session was about. According to Sarah Ducharme, founder of MSP Symtegrity, the big issues surrounding the cloud these days are security and control. Driven by requests from customers to create a place to test new software and rescue their dead servers, Symtegrity built its own private-cloud platform in 2008, and it has been reaping the benefits and suffering the drawbacks of maintaining its own cloud business. Attendees of this session benefited from these experiences and learned best practices for moving existing customers to the cloud and how to keep them happy there.