2013 will see businesses' focus shift from capital expenditures to operation expenditures that provide better cost predictability and provisioning of services, which spells opportunity for MSPs.
"I would never employ an IT manager," Bier said. "I use a managed service partner. It just makes the most sense to be as efficient as possible. Thinking not as a recruiter, but as a small-business owner. ... I can't exist without an IT infrastructure," he said. "You've got to have the most efficient operating IT footprint, IT infrastructure."