For the second year in a row, Hewlett-Packard stole the top spot in the Multifunction Printers (MFPs) category, continuing its reign after stealing the crown from Xerox in 2011.
HP's victory was a narrow one, having ceding both the support satisfaction and financial satisfaction categories to Xerox. But when it comes to technical satisfaction, HP won by a landslide, with solution providers particularly praising the reliability and rich feature sets of HP's MFPs. Last October, HP shook up the MFP space with the launch of its LaserJet Enterprise flow M525c. In addition to advanced document-processing and sharing capabilities, the M525c helps enterprise users manage their overall print environments, save on energy costs, and print from smartphones and tablets.