SATA HARD DRIVES
Seagate retained its top perch in the SATA Hard Drives category, a position it has occupied for the last couple of years. The company managed to add nearly five points to its technical satisfaction scores over last year (89.8 vs. 85.0). But its support satisfaction scores, down nearly five points, could be a reason for concern.
The hard drive industry is unique in that it is completely dominated by three vendors who offer equally good products while competing fiercely against each other. Seagate has attained the market-leader position with strong channel support and a SATA hard drive product line that covers the full gamut of customer and channel partner requirements.