Cisco remains on top in its dogfight with Microsoft in the video conferencing market. This year, Cisco beat Microsoft in the overall partner satisfaction score by 1.5 points-about the same margin of victory as last year. While Cisco increased its scores in the technical and support satisfaction subcategories, its margin of victory over Microsoft was about the same. Microsoft, as it did in 2012, narrowly won in financial satisfaction.
Demonstrating its technical prowess, Cisco in March integrated its TelePresence and WebEx web-conferencing systems in a move the company said creates a joint conferencing environment that enables more collaboration and content-sharing.