Symantec remains champ of the Client Security Software category, recording the highest overall score for the third year in a row. And it's putting a little more breathing space between itself and competitors Kaspersky Lab, Microsoft and Trend Micro. The company's five-point-plus gain in support satisfaction scores marked the biggest change in the company's grades.
And those scores should rise. At UBM Tech Channel's XChange Solution Provider 2013 conference last month, John Belle, Symantec's senior director of commercial and SMB channel, pledged an incremental $50 million to fund additional support for partners and customers. The company also plans to spend $3.5 million more on its inside sales organization to help deliver more leads to partners.