Microsoft held onto the top position in the CRM Software category with its Dynamics CRM application, beating out rivals Oracle and Sage. Microsoft turned in about the same total score for partner satisfaction as last year, boosting its technical score by several points but slipping several points in support.
Microsoft has been making steady progress in gaining market share in the hotly contested CRM application arena, especially since making the Dynamics CRM Online cloud version of the product available worldwide in early 2011. (It launched in North America in 2008.) At its Convergence conference last month Microsoft said it has 39,000 Dynamics CRM customers with more than 3 million users.