Jackie Baron, Tech Data Corporation
Director, Credit Operations and TDCustomerCare
Years in channel: 20
Years in position: 5
Highlights of the past year: Baron is most proud of the customer service experience that she's worked hard to better over the past year at Tech Data. This included the creation of online training initiatives and custom education curriculum for each department within Tech Data.
Goals: Baron wants to continue to expand her role in the area of Customer Experience at Tech Data. While all companies realize the importance of customers, there must be someone enforcing just how vital they are.