PC Industry Satisfaction Levels Drop
Consumer satisfaction with the PC industry is spiraling downward along with PC sales, according to survey results released this week by the American Customer Satisfaction Index.
The survey showed that users of desktop PCs had big gripes with vendor call centers, and with the processor speeds and operating systems of the PCs themselves. But consumers were relatively satisfied with PC design, accessory availability and the number of applications available for their PCs.
Apple and Hewlett-Packard both bucked the trend by registering gains in customer satisfaction for their desktop products compared to 2013. But Dell's score was down this year.