Multifunction Printers: Xerox
CEO: Ursula Burns
This product category was another close one with Xerox narrowly beating Hewlet-Packard in overall scores 78.0 to 77.6. Xerox won this category in 2011 and 2012 -- handily last year -- against HP and other competitors such as Lexmark and Samsung. This year Xerox scored highest in partnership and support. But HP won the partner scoring for product innovation (87.2 to 84.9).