Collaboration Software: Microsoft
CEO: Steve Ballmer
Microsoft was this year's winner in collaboration software, sweeping the category and beating out rival IBM for the second year. Microsoft's overall score was 67.7, however, down from last year's 71.4. (IBM's score also declined several points year-over-year.) Microsoft far outscored IBM in several criteria, including product marketability and ease of doing business, but IBM beat Microsoft in the all-important criterion of managing channel conflict.