CEO: Meg Whitman
The drop in Hewlett-Packard's overall score cost it the top spot in this competitive category, pushing it down to second place behind Dell.
HP's scores were down for product innovation (87.5 in 2012 to 80.1 this year), support (from 65.6 to 61.1) and partnership (from 69.9 to 65.3), so it's hard to cite a specific area where HP fell down. But some of the most pronounced declines were on the product side, including richness of product features and functionality (down from 91.8 in 2012 to 82.6 this year) and product marketability (a drop from 83.9 in 2012 to 66.3).
Partners also dropped HP's scores for ease of doing business from 68.2 in 2012 to 59.0 this year.