Backup And Recovery Software
Every vendor in the backup and recovery software category stepped up their game this year and improved their performances over 2013. This year EMC, which took second place last year, came out on top ahead of IBM, Microsoft and Symantec (last year's top scorer). EMC has been overhauling its channel efforts, replacing its old Velocity program with the EMC Business Partner program designed to make it easier for solution providers to benefit from the company's broad range of products. Those efforts could explain the 6.1-point gain in EMC’s overall Channel Champions rating, including an improvement of more than 8 points in support satisfaction.