Client Security Software
Symantec once again came out on top in this technology category, increasing its overall Channel Champions rating to 75.9 from last year’s 74.1. Symantec improved its scores across all technical, support and financial criteria, as did Kaspersky Lab, which held onto the No. 2 spot, and Microsoft (last year’s No. 3) and Trend Micro (No. 4 last year). Symantec is in the midst of overhauling its product and go-to-market strategy. While those changes have caused disruption within the company -- CEO Steve Bennett was dismissed last month because they weren’t happening fast enough -- the changes didn’t negatively impact its channel satisfaction scores. Symantec just launched a pilot program to invest heavily in 10 leading security solution providers.