Transparency, Communication Are A Must
Amazon came under criticism for its lack of communication during and following the cloud outage, and radio silence won't fly when customer infrastructures aren't running as promised.
"Amazon has been extremely quiet around how the failure occurred and how it will be avoided in the future," said Joseph Coyle, CTO for North America for global solution provider Capgemini. "We need to remember that this was not a system wide outage so although it is a major hit to Amazon, I believe that if they explain the issue and how to avoid it they can hold back the damage."
"They really need to communicate during the outage," Paul Burns, president of cloud analyst firm Neovise said. "There have been a lot of complaints about Amazon's lack of communication during this outage."