Cloud Wake-Up Call: Worldwide Survey Shows User Dissatisfaction

By Jack McCarthy CRN
10:00 AM ET Thu. Jun. 14, 2012

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Poor Remediation Practices Cited

In the U.S., 36 percent of organizations said they received no help from cloud providers when SLAs were not upheld.

"This suggests potential opportunity for cloud providers who are willing to offer guarantees," the survey said.

Globally, the average reached 28 percent.

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