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10 Ways Professional Services Companies Capitalize On The Cloud

By Jack McCarthy CRN
4:00 PM ET Thu. Jan. 17, 2013
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10. Customer Service Rules

Good old-fashioned customer service is closest to the heart of enterprises using professional cloud services.

More than 26 percent of businesses, the highest response, said improvements in customer service and support would make them buy the service again.

"With cloud professional services still in the first half of its services lifecycle, changes made today should generate significant revenues for the future," the TBR survey said.

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