Measure Your Progress
Even when solution providers put a stake in the ground with a plan to transform their businesses, many fail to measure their progress with a scorecard, said Brown, who led the charge on three-year plan that transformed his company. Measuring and tracking progress with a balanced scorecard is key to a successful transformation, he said. "In everything that we do, we have strategic objectives," said Brown. "We have a dashboard of 12 business priorities. We probably have two or three business ventures for each priority. So there are 30 things that are on our dashboard that we measure relative to our business priorities. And our priorities are linked to our three-year future state transformation plan."