Communicate Your Level Of Migration Experience
Making sure customers are aware of a company's extensive migration experience can go a long way toward building that necessary comfort level. That is assuming, of course, that the company has already got experience in hand. If not, it's probably best to demonstrate the company's knowledge of all the technical intricacies involved in the migrations. These would include the importing of legacy data so that users can seamlessly access older messages and respond to them as though they were received in the new account. "If you're setting up a lot of mailboxes, a number of them are going to be a little different, coming from different servers or machines with different operating systems, and so on," said McCormick. "It's a learning process and it takes quite a few of them to learn what you didn't know from the beginning."