Minimize End-User Impact
According to McCormick, one of the keys to keeping the migration easy for the end user involves working closely with the customer's IT people. By combining both companies' expertise, it becomes much easier to evade potential stumbling blocks. "Ideally, the end user should merely need to log out of Outlook and then log back in, and the new profile should be up and running," he said. "Be ready to synchronize wireless devices so they can access their mail quickly and easily on any device. Also, at no point in time do we put them in a situation where we can't go back, if necessary. If anything is not right, they can go back to their old Outlook profiles pretty easily. The key is to avoid methodologies that put you at a point of no return."