Intermedia recommends customers establish at least two interfaces to support Internet access. The idea being that if one interface fails, the backup will most likely be available to take its place. "If you lose your Internet, you've lost your mail, and you probably lost your phone system, and a lot of other things as well," said McCormick. "It might not be realistic for some of the smaller companies to have multiple pipes based on the cost models, but as soon as you can afford it, your business really should have redundant Internet access. The Internet is so critical to everyone's business."