Excel In Support
Good support is an important quality in just about any technology-related service, and cloud migrations are certainly no exception. McCormick says that when companies are dealing with something as critical as a customer's ability to communicate, the company's ability to set proper expectations and establish a customer understanding of the underlying processes will be key to its success. "We try to make sure that the customer has all the information, and that everyone who needs to be contacted will be contacted," he said. "A lot of times, the customer might not be fully prepared, so the first call may be introductory in nature. But, we want them to understand the migration process, so we go through all the steps on the front end, and make sure we are available to them on the back end, in the event that any issues or questions might emerge."