Cisco recognizes that information is imperative for solution providers to be able to take cloud and run with it. Absorbing the panic around learning how to redesign a business model around cloud, Cisco has provided multiple learning tools for partners to use. One tool available to Cloud Services Resellers is an online Cloud Go-To-Market Resource Center. Another is a Cloud Connections service, loaded with information on Cisco Cloud Providers for resellers to research and contact. Business transformation resources also will be available for partners in the form of workshops or webinars. Finally, a six-section manual Cisco refers to as "The Playbook" seems to be the Holy Grail for partners to understand how to make this transition to cloud. “We want no excuses not to satisfy the customer," Peres said.