CenturyLink, a Monroe, La.-based multinational communications company, suffered a widespread outage that affected CenturyLink customers in at least 20 states on May 7. An issue with a core router was determined to be the source of the problem, although specific details were not revealed. The outage caused the company's switchboard to be flooded with calls, thereby making it more difficult for customers to get information.
Outages such as this one often generate phone calls to channel partners from customers who are looking for workarounds, as well as any specific information as to when service will be restored. "We did receive a few calls about this issue," Garth Brown, president of Seattle-based solution provider Semaphore Corporation, told CRN after the May 7 outage. "I'm glad that our people really did not get hit too badly, but apparently the situation was a lot worse in other places."