Niche Player: IBM
IBM offers public cloud IaaS through its SmartCloud Enterprise (SCE) and delivers the services from data centers in the U.S., as well as in Canada, France, Germany, Australia, Japan, Singapore and Brazil.
IBM also sells a cloud-enabled infrastructure service, IBM SmartCloud Enterprise+, and Platform-as-a-Aervice.
Strengths: IBM has a broad range of cloud offerings, and its PaaS works well with SmartCloud Enterprise, Gartner said.
Cautions: Gartner had many concerns, including that SmartCloud Enterprise "still lags significantly" behind competitors in terms of features. IBM's security also is weak and may make it difficult for enterprises to meet regulatory compliance requirements, Gartner said.
IBM also has a "weak" SLA and charges extra for maintenance.
Other issues Gartner raised include a murky OpenStack commitment and uncertainty over future strategic direction in the wake of IBM's acquisition of SoftLayer, which closed in July.