9. SCORM Cloud
A planned upgrade to the SCORM cloud to improve performance cut service to the cloud for more than three hours on March 14 when mistakes were made in the rollout. The update was designed to improve performance by changing how the cloud handles caching, but the changes caused a failure in a crucial Amazon server.
In order to fix the problems, SCORM, part of Franklin, Tenn.-based Rustici Software, had to take the cloud offline and temporarily restricted it to one availability zone.