Burns: "We exert a tremendous amount of effort with business building, consulting-type training. We have the Autotask Academy; we do webinars, all sorts of things to talk about what's happening in the market and how they can take advantage of it: how to price their services, how to model transitions, all sorts of things like that. Of course, the product itself, the solution is designed to make that easy for them. There is a lot of consultative-type programs that we have right now."
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