The San Francisco-based CRM giant is also "the market's gorilla" for application development platforms, with a portfolio consisting of Force.com, Heroku and Lightning.
In the past, the multiplicity of platforms under the Salesforce umbrella confused customers. But Salesforce is now closer to offering a unified developer experience than it has been in years, with inclusion of Sales Cloud and Service Cloud applications across its low-code platforms, and integration of Lightning UX, according to Forrester.
"Salesforce's cloud services are very mature and used at scale, and the vendor's AppExchange marketplace and Trailhead developer learning program set the standard for those services among low-code platform vendors," Forrester noted.
But Salesforce has experienced some pain in evolving its 15-year-old development technology into the mobile era, the report said.
Another weakness is Salesforce's choice to rely on partners for many features. The strategic flaw is particularly apparent when it comes to integration and development-process support, Forrest said.