Xerox CEO Jacobson On Growing In The A4 Space, The Burgeoning App Ecosystem And Why You Need Some Channel Conflict


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A New Look For A Renewed Company

Xerox is having an action-packed year, spinning off its business process services unit, carrying out the biggest product launch in its 109-year history, and launching a new brand campaign.

Jeff Jacobson, CEO of the Norwalk, Conn.-based company, spoke with CRN about why conflict is necessary to provide sufficient channel coverage, how the debut of 29 new ConnectKey devices will help capture managed document services opportunities, and how apps have converted multi-function printers into workplace assistants.

Jacobson also addressed why mono-branded agents are taking more control of billing, the importance of having an open interface environment, and how the new "Set the Page Free" campaign moves Xerox beyond documents.

Read on to learn what's next for Xerox in 2018.



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