Click-It, Ticket
According to Dell, the Kace K1000 offers one of just a small handful of service desk applications that's natively integrated with a user inventory and asset management system. Tickets can be submitted by admins, IT staff, and users through the system or via e-mail. The system offers escalation capabilities with configurable rules, ticket fields and field defaults; the ability to save screen captures, and implements ITIL-based incident management best practices. There's also ticket queues, work flow rules and automated routing.
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