Cloud 101: 8 Steps To Becoming A Cloud Provider

By Joseph F. Kovar CRN
3:45 PM ET Tue. Sep. 27, 2011

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Step 7: Design A Training And Support Program

The training and support customers need will have to be determined long before they start working with their cloud, Sobel said.

"Just-in-time training doesn't work," he said. "We have to make sure most people are well-trained and engaged."

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