MSP Mythbusters: Answers To Some Common Misconceptions

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MYTH 10 - On average, managed services delivers 2x Technology Utilization, 3x Revenues, and 5x Profits

"Our experience is that managed services revenue is replacement revenue and profit. We do gain tech utilization. We are able to remotely diagnose issues and a high percentage of the time we do not have to travel to the customer site to solve a technology issue, however we find that we are spending more time watching, tweaking, modifying our thresholds, alerts, alarms and dashboards for our customers networks."

- Glenn Stenger, president of Ex-Cel Solutions, Omaha, Neb.

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