Elements Of A Successful Managed Print Services Business
By
Rick Whiting
CRN
12:00 PM ET Fri. Aug. 31, 2012
Do You Measure Up?
- Review your strengths
- Understand what you need to deliver (ask your customers)
- Structure the org chart to support your offerings
- Define the roles of your employees
- Craft your agreements/SLAs
- Develop the sales process
- Define the customer onboarding process
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