12 Challenges MSPs Face In 2013


Increased Competition

Mark Newton

Director of Technology Services
Newton Technologies
Brighton, Mich.

"Some of the biggest challenges are mobile and bring-your-own-device computing as well as trying to get up to speed and up to the cloud. [Also,] increased competition and the lowering of the price on things. We're fighting that price competition by trying to set [ourselves] apart from everyone else and make [ourselves] different from all the other people that are ... new and getting into the MSP business. [We differentiate] by trying to offer overwhelmingly awesome service and support and trying to make [ourselves] better in that respect."