12 Challenges MSPs Face In 2013


Better Communication

Peter Fjeldberg

President
SNS Technologists
Edmonton, Alberta

"The biggest challenge we're probably facing moving forward is working with our staff to realize that they need to be able to communicate with the clients. I believe the break-fix mentality is going to start to disappear. If you really want to grow, you need to provide solutions and not just be fixing stuff. Also, better communication between my staff and clients and [better] understanding of where they need to learn to be for the future."