12 Challenges MSPs Face In 2013


Using Tools Properly

Julio Lopez

Senior Consultant
NetaCorp Technologies
Miami

"The biggest challenge is going to be using all of the tools that we get as MSPs, and really be able to use them consistently to grow our business, having those employees know how to use the tools on a daily basis. The ones I have chosen have phenomenal support for partners: ConnectWise, Quosal for sales and LabTech for our remote monitoring. They all have very good reputations about handholding, and that's what we need. Time is very limited. We don't make money with employees in our office. Even though you have the recurring revenue with SLAs and such, you still need that handholding and for people to individually be able to contact support is important."