12 Challenges MSPs Face In 2013

Educating Customers

Graeme Rawlings

Think IT Limited
Auckland, New Zealand

"In New Zealand, the biggest challenge for us is getting clients to understand the managed services platform, to understand what you're offering and the whole all-you-can-eat platform. The transition from break-fix to managed services is big for New Zealand, educating our staff so they can understand the models and educate our clients."


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