Keeping service up and running on a 24/7 basis 365 days a year is where the rubber meets the road when it comes to hosted services. This is particularly true when it comes to applications that customers consider mission-critical. It makes sense to gravitate toward providers that have a solid track record for reliability. Effective business continuity solutions need to be in place, just in case things do go wrong, according to Datagram. Along those lines, the company also says customers will inquire about scalability, bandwidth, redundancy and power.