10 Tips Along The Path To A Managed Services Model


10. Set Benchmarks

Establish a list of key metrics that you intend to track in evaluating the relative success of your transition. Aspects such as customer retention, cost of acquisition and profitability will obviously factor heavily into this equation. But it is also important to see to what extent managed services and cloud services are helping you to extend your footprint, both geographically as well as into new technologies. Make sure to set reasonable benchmarks and objectives.