The concept of whether to build or buy a management platform is something about which partners often disagree. Some claim building their own platform is far too expensive and time-consuming. But others claim customizing an existing platform from one of the major platform vendors is an equally arduous process. "We've done little bit of both," said Russ Young, executive vice president at LTech, a N.J.-based MSP. We've taken some pieces from similar products. But when you use someone else's management platform, it can often be very difficult to unlock yourself, if you decide later to go in a different direction. Some tools are easy to use, but you don't want to be locked in."