10 Cool New Tools For MSPs From IT Nation 2013


ConnectWise

In his keynote address at IT Nation 2013, ConnectWise CEO Arnie Bellini spoke about many upcoming improvements to its IT management platform.

In the first quarter of 2014, the company will roll out the beginning of a series of dashboards, starting with a services dashboard, that are individually customizable by each MSP employee. ConnectWise also will add baselining to its platform, so MSPs can make sure to stay on track, as well as a new ticketing interface that makes it easier to edit and follow client tickets. Other improvements include making the program faster while using only one-fifth of the bandwidth, and the ability to access it on any browser.