Top Five Trends For Managed Services in 2014

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3. From Cost Reduction To Organizational Agility

Time equals money, and that is a fact. Now more than ever, organizations are focused on cost reduction in various aspects of their business, said Robins.

"In the past, people have been focusing on outsourcing [an] activity because it's cheaper -- it's labor arbitrage," said Robins. "But, increasingly, what's motivating customers is really the organization of agility, the operational readiness," said Robins.

Delays to a large project will cause managed services providers to lose money, said Robins. "They need to be running quickly, and this becomes a source of competitive advantage and differentiation for the user," said Robins. "It's about focusing on how you can affect outcomes by ensuring adoption, utilization and value."


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