What It Used To Be
Before diving into the changes with the new Autotask platform, it's important to take a look at three major areas Autotask addressed with its update. First was to develop simplicity and elegance, second was to improve ease of use and workflow and, third was to elevate service intelligence.
"There's a huge opportunity to change the way [users] interact with the software to [bring] the things most important to the surface and put them in a workspace and environment that presents information in a way that’s more digestible and intuitive," Burns said.
Here are the changes the developer has made to its platform.