Here's Who Made Gartner's 2015 End-User Outsourcing Magic Quadrant


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Leader: Dell

Dell grew its end-user outsourcing service offerings revenue 8 percent in 2014 to $2.16 billion, and has 2.63 million desktop and mobile device end users.

The Round Rock, Texas-based company -- whose services practice is ranked No. 9 on the CRN Solution Provider 500 -- saw its North American service offerings workload grow by 5 percent last year, with 1.1 million incidents per month in the continent.

Dell has eight service desk centers for North American clients, which resolve 20 percent of incidents using a fully automated approach. The company services all industries with standard desktop applications, and has a market sweet spot of clients with 5,000 users.




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