Consider End Users
To start taking a deeper dive into considering the end users, Hedden said to take a look into what the current mobile user experience looks like at the client's company. For example, does the organization want to be able to view documents from afar (or is it already frustrated or using nonsecure ways to get around systems)? Most employers would agree they would like to enable their employees to be more productive, Hedden said, and a mobile strategy can help do that if implemented properly.
"The reality is we need to get into those conversations," Hedden said. "What do customers want their employees to do and produce?"